Refunds & cancellation
If plans change
We understand plans can change. This policy explains how refunds and cancellations work for GenWise programs.
Effective 30 September 2026 · GenWise TalentDev Private Limited, Bengaluru
1. Cancellations by participant
Refunds are based on how close the cancellation is to the program start, reflecting advance commitments to staff, facilities, and logistics. Percentages apply to the total program fee paid:
The ₹40,000 deposit is fully refundable until 28 February 2027. After that date it counts as fee paid, and the table below applies.
| Cancellation window | Refund |
|---|---|
| 30 days or more before start | 90% (GenWise retains 10% for administrative & planning costs) |
| 15–29 days before start | 70% |
| Less than 15 days before start | 50% |
2. Cancellations by GenWise
If GenWise cancels a program for reasons within our control, participants receive a full refund of all fees paid.
(a) Force majeure (events beyond our control)
If events such as war, hostilities, government restrictions, pandemic outbreaks, or natural disasters make it impossible or unsafe to run the program, GenWise will refund all fees after deducting actual, documented mobilisation and supplier-commitment costs already incurred (e.g., venue deposits, accommodation bookings, travel/logistics, staff deployment). Where possible, GenWise may offer credit transfers toward future programs as an alternative.
(b) Partial cancellation or postponement
If a program is partially cancelled or postponed, GenWise will work with families to reschedule, offer prorated refunds, and/or provide credit toward a future program — case by case, based on services already delivered and documented costs incurred.
(c) Non-refundable fees
Certain fees are non-refundable, including (where applicable): optional add-ons or materials already delivered or dispatched, and late-payment fees or penalties.
(d) Moving to next year instead
Rather than cancel, you can move your child's admission to the next year's program: the fee paid carries forward at the same value, and the admission moves with it.
(e) Exceptional circumstances
If you face an exceptional situation (e.g., medical reasons), please write to us. We aim to be understanding and flexible while balancing program delivery costs.
3. How to request a refund
Email gifted@genwise.in with subject line “Refund Request” and include: your child's full name, the program name and start date, the reason for cancellation, and any relevant documents (e.g., a medical certificate, if applicable).
4. Processing & method
Refunds are processed within 14 business days of written approval, to the original payment method unless otherwise agreed.
5. Reference & contact
See our Terms for the detailed legal terms governing force majeure, mobilisation-cost retention, refunds/credits, and jurisdiction. Questions: +91 81238 77635 · D-003, Purva Park, Jeevanahalli Main Rd, Cox Town, Bengaluru 560005.